To update your details in your LiveTribe account, please contact us on  support@livetribe.com.

If you did not receive a registration confirmation email, please contact support@livetribe.com. Also, if the URL in registration confirmation email does not work or is not evident, please contact support@livetribe.com

iPad users may have some trouble filling out the profile page. For the drop-down menu please click just underneath the words, instead of on the arrow beside. If you have completed your profile and it has not registered in our system, and you have not received you 750 points; please email support@livetribe.com for assistance.

Head to the Recent Activity page of the Member’s Area. Here you can see all the surveys you have previously completed and the total amount of points you currently have.
http://www.livetribe.com/members-area

There are lots of ways to earn points from LiveTribe!

Competitions

We run many competitions on our website and our social media accounts, giving you many opportunities to win points!

• Monthly Competition
  Every month there is an opportunity to share in $400! Just answer our monthly competition questions correctly and you will be placed in the running.
• Game Competition
  As well as surveys, we also have games on our website. If you score in the Top 50 per month, you’ll be placed in the competition to win a share in $250. So simple!
• $5000 Giveaway
  Almost any activity you complete on our website, such as finishing or being terminated from a survey; getting a forum suggestion published; or finishing your profile, will automatically give you an entry into our quarterly $5000 draw. 5 lucky winners receive $1000 each!
• Social Media
  Find and follow LiveTribe on any of our social media profile, where we hold regular competitions for our members.
  Facebook

  Twitter

  Instagram

Profile

To help us give you surveys specifically for you, complete your profile page and we’ll reward you with 750 points.

Forum and Polls

Our website also has a forum and regular polls (found on the website sidebar) to allow you to engage with other members.

You can suggest both forum topics and polls. Once they have been moderated if they are published you will receive 1,000 points.

To clear your cache, please refer to below instructions for your browser.

Chrome

1. Click on the Chrome menu on the browser toolbar.
2. Select More Tools.
3. Select Clear browsing data.
4. A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed. Make sure Cashed images and files is checked off You can also set how far back in your browsers history you wish to have removed; it should be set on “the beginning of time”
5. Click Clear browsing data.

Internet Explorer 8.x or later

1. Launch your Internet Explorer browser.
2. Click Safety on the menu toolbar at the top right of the browser.
   o Or click on Tools, then Internet Options, and finally Delete in the Browsing History Section.
3. Click Delete Browsing History… from the drop-down menu.
4. Deselect Preserve Favorites website data.
5. Select Temporary Internet files, Cookies, and History.
6. Click Delete.
7. Close all browser windows and restart Internet Explorer.

Firefox (most recent version)

1. Click Tools from the main menu at the top of the Firefox window.
2. Select Options (the Options window will appear).
3. Select the Advanced tab on the top right of the window.
4. Click the Network tab.
5. In the Offline Web Content and User Data section, click Clear Now.
6. Once the clearing is complete click OK at the bottom of the Options window.
7. Close all Firefox windows and restart.

Safari (Mac Only)

1. Launch Safari.
2. Click the Safari menu and select Empty Cache.
3. Click the Empty button in the dialog box that appears to confirm the deletion of your cache.
4. When your computer is finished, close all instances of Safari. Launch a new Safari browser window.

Verifying your account is very simple. All LiveTribe needs to do is confirm you are a real person, which is done via phone. A verification code will be sent to either your mobile (in text format), or home phone (in voice format), and you will need to notify LiveTribe of the code. The process should only take a few minutes. Please follow the detailed step-by-step instructions if you need further assistance.

If you have noticed that you are receiving fewer surveys than previously, this could be because you are in the age category 60+ which means you are the highest participating age group on our panel. The quotas for this age group always fill up within 24 hours of a project starting. There is definitely nothing wrong with your account. If this is not the case, please ensure you have not accidently marked LiveTribe as spam in your email account settings.

You can reset your password via this link http://www.livetribe.com/forgotpass where you will receive an email with the instructions.

If you have already tried resetting your password and still cannot log into your LiveTribe account, there could be a number of reasons for this particular issue. If you have tried resetting your password and still cannot log in then please contact us and we can assist you further at feedback@livetribe.com