If you have made a mistake or changed your mind about a redemption and contact us before it has been processed through our system (usually within 48 hours of the redemption order being made), we will generally be able cancel your order. In the case that we are able to cancel an order for you, we will reinstate the points you had redeemed back to your account. Once a points redemption order has been processed, no changes or cancellations are possible. We therefore encourage members to research the retailers they are planning to use their redeemed rewards with to ensure that the vouchers they choose are suitable for their needs.
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