Account and Profile
To add the email attached to your PayPal account please go to the “My Profile” section within the members area: https://www.livetribe.com/members-area/my-profile
. Click the drop down menu for “Member Options” and add the appropriate email address. Note: it needs to be an email address.
If you have already tried resetting your password and still cannot log into your LiveTribe account, there could be a number of reasons for this particular issue. If you have tried resetting your password and still cannot log in then please contact us and we can assist you further at firstname.lastname@example.org
If you have noticed that you are receiving fewer surveys than previously, this could be because you are in the age category 60+ which means you are the highest participating age group on our panel. The quotas for this age group always fill up within 24 hours of a project starting. There is definitely nothing wrong with your account. If this is not the case, please ensure you have not accidently marked LiveTribe as spam in your email account settings.
Verifying your account is very simple. All LiveTribe needs to do is confirm you are a real person, which is done via phone. A verification code will be sent to either your mobile (in text format), or home phone (in voice format), and you will need to notify LiveTribe of the code. The process should only take a few minutes. Please follow the detailed step-by-step instructions if you need further assistance.
To clear your cache, please refer to below instructions for your browser.
Internet Explorer 8.x or later
- Click on the Chrome menu on the browser toolbar.
- Select More Tools.
- Select Clear browsing data.
- A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed. Make sure Cashed images and files is checked off You can also set how far back in your browsers history you wish to have removed; it should be set on “the beginning of time”
- Click Clear browsing data.
Firefox (most recent version)
- Launch your Internet Explorer browser.
- Click Safety on the menu toolbar at the top right of the browser.
o Or click on Tools, then Internet Options, and finally Delete in the Browsing History Section.
- Click Delete Browsing History... from the drop-down menu.
- Deselect Preserve Favorites website data.
- Select Temporary Internet files, Cookies, and History.
- Click Delete.
- Close all browser windows and restart Internet Explorer.
Safari (Mac Only)
- Click Tools from the main menu at the top of the Firefox window.
- Select Options (the Options window will appear).
- Select the Advanced tab on the top right of the window.
- Click the Network tab.
- In the Offline Web Content and User Data section, click Clear Now.
- Once the clearing is complete click OK at the bottom of the Options window.
- Close all Firefox windows and restart.
- Launch Safari.
- Click the Safari menu and select Empty Cache.
- Click the Empty button in the dialog box that appears to confirm the deletion of your cache.
- When your computer is finished, close all instances of Safari. Launch a new Safari browser window.
There are lots of ways to earn points from LiveTribe!
We run many competitions on our website and our social media accounts, giving you many opportunities to win points!
- Monthly Competition
Every month there is an opportunity to share in $400! Just answer our monthly competition questions correctly and you will be placed in the running.
- Game Competition
As well as surveys, we also have games on our website. If you score in the Top 50 per month, you'll be placed in the competition to win a share in $250. So simple!
- $5000 Giveaway
Almost any activity you complete on our website, such as finishing or being terminated from a survey; getting a forum suggestion published; or finishing your profile, will automatically give you an entry into our quarterly $5000 draw. 5 lucky winners receive $1000 each!
- Social Media
Find and follow LiveTribe on any of our social media profile, where we hold regular competitions for our members.
To help us give you surveys specifically for you, complete your profile page and we'll reward you with 750 points.
Forum and Polls
Our website also has a forum and regular polls (found on the website sidebar) to allow you to engage with other members.
You can suggest both forum topics
. Once they have been moderated if they are published you will receive 1,000 points.
Head to the Recent Activity page of the Member's Area. Here you can see all the surveys you have previously completed and the total amount of points you currently have.http://www.livetribe.com/members-area
iPad users may have some trouble filling out the profile page. For the drop-down menu please click just underneath the words, instead of on the arrow beside. If you have completed your profile and it has not registered in our system, and you have not received you 750 points; please email email@example.com
If you did not receive a registration confirmation email, please contact firstname.lastname@example.org
. Also, if the URL in registration confirmation email does not work or is not evident, please contact email@example.com
Rewards and Redemptions
To view/redeem your points please click on the following link: http://www.livetribe.com/members-area/my-rewards
. You then go to My Rewards which is found under the 'Explore' tab and choose from the selection of gift vouchers, gift cards or a PayPal deposit. Please ensure that you tick the box on the left of the redemption, then press the redeem button and then press redeem. Note: you require a minimum of 15,650 points to be able to make a redemption. A minimum of 42,000 points is required for the $50 PayPal deposit and 44,000 for the $50 Eftpos card.
To view your survey/points history, please click on the following link: http://www.livetribe.com/members-area
. This will take you to the LiveTribe homepage. To see more, you will need to scroll down and click on the 'View Older' button.
You require a minimum of 15,650 points to be able to make a redemption. A minimum of 42,000 points is required for the $50 PayPal deposit and 44,000 for the $50 Eftpos card
|Reward||Time from date of redemption|
LiveTribe is a small company, and vouchers are all manually redeemed. This means members may have to wait longer sometimes to receive their vouchers. The payoff is that LiveTribe is Australian owned and operated, allowing us to understand our members on every level.
Some vouchers, carry extra costs for LiveTribe. For example, EFTPOS vouchers carry a loading and shipping fee. Member points allow us to cover those costs.
LiveTribe has undergone a review of our rewards this year and as such we have changed the rewards available to our users. We have added rewards which support local Australian companies, and which our members have been requesting us to provide for some time. Also, we have stopped providing some vouchers whose popularity had declined amongst members.
If you have made a mistake or changed your mind about a redemption and contact us before it has been processed through our system (usually within 48 hours of the redemption order being made), we will generally be able cancel your order.
In the case that we are able to cancel an order for you, we will reinstate the points you had redeemed back to your account.
Once a points redemption order has been processed, no changes or cancellations are possible. We therefore encourage members to research the retailers they are planning to use their redeemed rewards with to ensure that the vouchers they choose are suitable for their needs.
Please email LiveTribe Support at firstname.lastname@example.org
and we can check our records for your redemption. You may also check your spam/junk folder.
The full list of GiftPay Cards/Vouchers and their values available can be found here: GiftPay Rewards
If it has been less than a week since your redemption your address can usually be changed manually by LiveTribe. Please email email@example.com
to notify us of your change of address.
If it has been over 1 week and your card has been processed, LiveTribe can cancel and resend you a new card. However, this will incur a $10 fee, which will be taken from your card total.
Your card must be activated before use.
To activate your card, visit www.activ8card.com.au
or call 1800 446 347 between 9am and 5pm, Monday to Friday.
A security password will be required during the activation process, which is your email address you used to sign up for LiveTribe.
The card will then be ready to use within 1 business day of the activation submission.
Once you have received your gift card, LiveTribe can no longer assist you with issues as we do not have access to card records.
Please contact our Eftpos card providers, Rewards Come True.
You can call them on 1800 446 347 between 9am and 5pm, Monday to Friday, or email firstname.lastname@example.org
If you did not receive a confirmation email, please contact email@example.com
to verify the status of your redemption. Ensure that you check your email as well as your spam/junk folder (as sometimes vouchers may get trapped in here)
Please ensure that once you have finished the survey, whether through termination, filled quota or completion you click on the “Claim Points” button underneath the moving voucher icons.
You will only be asked to do a survey if your profile fits the requirements of our clients. For example, our clients might only want people between the ages of 18 - 30 who are studying full time. You will be invited by email to do a survey if your profile fits. You cannot simply request to do a survey whenever you want.
Also, sometimes members get suspended if they have provided junk responses to our surveys. In such cases contact us on firstname.lastname@example.org
You may also check your survey inbox. If that is full your emails get bounced and you do not get survey invites.
Please check your Recent Activity in the Member's Area of LiveTribe. If you have done several surveys, you may have to press the green button 'View Older' to see. Click here to access your Recent Activity.
If you cannot see your points and are still unsure if you got rewarded correctly, please email email@example.com
Not all of our surveys are enabled for mobile devices.
If a survey needs to be completed on a desktop computer, you will be informed before starting the survey.
Our surveys open and load in a separate window so you need to ensure you have enabled pop ups on your browser. If you still face an issue, please send us your survey link on firstname.lastname@example.org
If you are on mobile, please note that some surveys are not supported on these devices. Please attempt the survey on a desktop computer. If you still face an issue, please send us your survey link on email@example.com
To enable pop-ups in IE 11+ follow these steps:
Go to gear icon in the upper left corner, then internet option
Under "Privacy" tab un-check "Turn on Pop-up Blocker" and click "Apply" button
Sometimes a survey may be temporarily unavailable for reasons such as maintenance. This is when a survey will ask for a special login ID.
While your usual LiveTribe login will not be applicable, we advise you simply try doing the survey 24 hours later as it should reopen by this time.
Sometimes you may not qualify for a particular survey based on certain demographic criteria.
You will be rewarded consolation points nonetheless for your participation.
In certain circumstances some studies can close earlier than expected due to a higher than anticipated response rate.
Sometimes members are quicker to respond than average and a project is completed before the specified closing date. To avoid disappointment, and such events occurring, we encourage you to respond to survey invitations as soon as you receive them.
In some cases, surveys get suspended but get reopened after a while (for instance if there's a technical issue with the survey).
If you see this message, please try again 24 hours later.
Members receive this message if they have previously completed a survey, or an error has occurred.
In the first case, surveys are sometimes re-sent to all LiveTribe members, including previous respondents.
Alternatively, you may have experienced an error. Please write a brief description of what happened in 'Issue Description'.
The survey may get terminated due to a filled quota based on the requirements. Please note that no points are awarded due to filled quota as such terminations occur early into the survey. You may be re-invited to participate in this again and so will have a chance to complete the survey for a full amount of reward points.
This is a tracker survey invitation which expires after a certain period. However, we continuously track this project throughout the year. If you missed out on this opportunity, don't worry you will get invited again next month. This may also occur due to any technical error.
Games and Competitions
Please refresh the page if you have just achieved a high score. If it is still not on the leaderboard, please email firstname.lastname@example.org
for further assistance.
You might need to clear your cache to get the game working again.
Log out from Live Tribe and clear the computer cache. For the steps to clear computer cache, please refer to “ACCOUNT AND PROFILE” section of our help centre page.
You receive an entry into the $5,000 giveaway every time you complete one of the following actions:
- Sign up to LiveTribe
- Complete a survey
- Get terminated from a survey
- Suggest a published poll
- Suggest a published forum topic
We cannot reset the answer form once an answer has been submitted.
In this case, please forward your answers to email@example.com
and we will manually enter them into our database.
You can only enter the monthly competition once every calendar month.
This may cause an issue if the monthly competition remains open past the 1st of a month.
In this case, please forward your answers to firstname.lastname@example.org
and we will manually enter them into our database.